Return & Refund Policy

At Shop Zaltrix, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Return Eligibility

To be eligible for a return, the item must:

• Be returned within 14 DAYS of delivery.

• Be unused, unworn, and in its original condition.

• Include all original packaging, tags, accessories, and documentation.

• Not fall under the list of non-returnable items described below.

We reserve the right to refuse returns that do not meet these conditions.

Return Timeframe

Customers may request a return within 6 days from the date of delivery.

To initiate a return, please contact us at:

Email: amadhukar5@gmail.com

Please include:

• Order number

• Product name

• Reason for return

• Photos (if applicable)

Refund Process

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

• Refunds will be processed to the original payment method.

• Refunds typically appear within up to 30 days, depending on your payment provider or bank.

• Shipping charges are generally non-refundable unless the return is due to our error.

Exchanges

We offer exchanges for eligible items if:

• The wrong item was received.

• The item arrived damaged or defective.

• The customer wishes to replace an item due to a size or variant issue (subject to availability).

To request an exchange, contact us at amadhukar5@gmail.com.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please notify us within 6 Days of delivery.

Please provide:

• Order number

• Description of the issue

• Clear photographs of the product and packaging

Upon verification, we will arrange a replacement, exchange, or full refund at no additional cost to you.

Non-Returnable Items

The following items are generally not eligible for return:

• Personalized or custom-made products

• Gift cards

• Downloadable digital products

• Perishable goods

• Personal care items that have been opened or used

• Products marked as "Final Sale" or "Non-Returnable."

Additional non-returnable items may be specified on the product page.

Return Shipping Costs

If the return is due to:

Our Error

(Defective, damaged, incorrect product)

We will cover the return shipping cost.

Customer Preference

(Change of mind, incorrect order placed by customer, etc.)

The customer may be responsible for return shipping charges unless otherwise stated.

Late or Missing Refunds

If you have not received your refund after the stated processing period:

1. Check your bank account.

2. Contact your payment provider.

3. Contact your credit card company or bank.

If you still have not received your refund, please contact us at amadhukar5@gmail.com.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact:

Shop Zaltrix

Email: amadhukar5@gmail.com

We are committed to providing quality products, fair policies, and excellent customer service. Your trust is important to us, and we will always strive to resolve issues quickly and fairly.